How to Resend the Booking Confirmation Email
Manually resend a traveler's booking confirmation email from the Bookings screen in WP Travel Engine.
Resend a booking confirmation when a traveler did not receive it
Send the booking confirmation email again from the booking record in WordPress. This helps when a traveler says they never got the email, or when you updated details for a group trek or day tour and want them to have the latest confirmation.
WP Travel Engine sends this email to both the traveler and the admin after a booking is completed. If that first email was missed or landed in spam, you can resend it in a few clicks.
What you'll need before you start: Access to your WordPress dashboard and the booking you want to resend.
Log in to the WordPress dashboard
WordPress is the main admin area where your website and plugin settings live. Start there so you can open your booking list.
Sign in to your WordPress admin dashboard.
Open Bookings
Your booking records are stored inside WP Travel Engine in the left-hand menu. Opening the right screen first makes the next steps much easier.
In the left sidebar, go to WP Travel Engine → Bookings.
Locate the booking
Find the exact booking before you resend the email. This helps you avoid sending the confirmation for the wrong traveler.
Use the filter to search for the booking you need. For example, you might look up a traveler from a private Kathmandu day tour or a group booking for the Everest Base Camp trek.
When you find the booking, open the row where that traveler or group booking appears.
Resend the purchase receipt
The booking confirmation is sent again from the booking itself. Once you click the button, WP Travel Engine sends a fresh copy to the traveler and the admin email.
Click Resend Purchase Receipt on that booking.
After that, the traveler and the admin receive the confirmation email again. You can use this if a traveler says they could not find their confirmation or if you updated their booking details.
The button appears on the booking screen shown below, so you can quickly confirm you are in the right place.
Good to know: Resending the purchase receipt sends the confirmation email to both the traveler and the admin again. If you changed booking details first, resend the email after saving those changes so the traveler gets the latest information.
If you're still stuck or have a question we didn't cover, our support team is happy to help. Reach out at our support page and we'll get you sorted.