Customer Experience & Portal
Improve the customer journey with smoother sign-in, self-service booking management, and flexible account settings for your travel website.
Improve your customer experience
Give travelers a smoother way to sign in, review their bookings, manage account details, and pay outstanding balances. Customer Experience & Portal features help you reduce friction from registration through post-booking account management.
Configure these features in your WordPress admin area under WP Travel Engine > Settings > Dashboard. Choose how customer accounts work and give travelers the tools they need to manage their trips without contacting your support team.
Why customer experience matters
A clear customer portal reduces support requests by letting travelers find booking and payment information on their own. Customers can review trip details, update their information, and pay remaining balances from their account.
Smooth sign-in and self-service payment options build trust after a customer books. Flexible account settings also let you decide whether WP Travel Engine creates accounts automatically after booking or requires customers to register before checkout.
Getting started
If you're still stuck or have a question we didn't cover, our support team is happy to help. Reach out at our support page and we'll get you sorted.