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Email Customizer

Table of Contents

The Email Customizer add-on enables you to customize the booking and payment email layouts, designs, and content. You can also add dynamic content and personalize the emails to create a lasting impression for your brand.

In this documentation, first, you will learn about plugin installation, setup, and initial configuration options step-by-step. 

Requirement: Email Customizer requires WP Travel Engine plugin v-5.7.6 or later installed and activated on your website.

You can either follow the video or the steps below to configure this add-on.

Key Features #

  • Customizable Email Layouts: Modify the Header, Body, and Footer sections using a simple drag-and-drop interface.
  • Brand Styling: Change colors and add your company’s logo to match your brand identity.
  • Personalized Content: Add dynamic placeholders such as customer name, booking details, payment method, and more.
  • Support for Booking & Payment Emails: Customize the two most important email notifications sent to customers — booking confirmations and payment receipts.
  • Preview Functionality: Instantly preview your customized email template before applying changes.
  • Enable/Disable Control: Choose whether to use your customized email or revert to the system’s default email template at any time.
  • Easy-to-Use Interface: Make changes directly from WP Travel Engine > Email Customizer without any coding knowledge.

Prerequisites #

Before setting up the Email Customizer Add-on, ensure you have:

  • WP Travel Engine Plugin v5.7.6 or Later Installed and Activated.
  • Email Customizer Add-on Installed and Activated (with a valid license key).
  • Working Email Sending Setup: Your website should be able to send emails (using PHP Mail, SMTP, or a transactional email service like SendGrid).
  • Basic Trip/Booking Data Available: Recommended to have at least one booking/test order to preview placeholders correctly.
  • Brand Assets Ready (Optional): Such as logo image, color codes, and custom footer text for a professional look.

How to Install the Email Customizer Add-on #

You can check this instruction to install and activate the plugin and activate the license key here.

How to Use Email Customizer #

Once the installation and activation are complete, follow these steps to customize your email templates: 

  • From the WordPress dashboard, go to WP Travel Engine > Email Customizer. 
Email Customizer addon

Note: With the Email Customizer add-on, you can customize the default email templates for Booking and Payment notifications only. 

  • Booking Notification: This template is used to send emails when a booking is made.
  • Payment Notification: This template is used to send emails when a payment is made.
Email templates

Customizing the Email Templates #

Select either the Booking or Payment template to customize and customize the following aspects:

  • Layouts: The default email template is divided into three sections: Header, Body, and Footer. You can change the layout of each section by dragging and dropping the blocks.
  • Color: You can change the color of different sections and text of your email template to match your company’s identity.
email layout
  • Image: You can add images like your company’s logo to personalize your email template.
  • Placeholders: You have the option to add dynamic placeholders like customer names, booking details, payment information, and other relevant data for personalized content.
image and placeholder

Preview: Save the email template and instantly preview your customized email in a new screen.

preview template

Dynamic Placeholders #

Dynamic placeholders are used to add dynamic content to your email templates. The following placeholders are available in WP Travel Engine:

  • {trip_url} The trip URL for each booked trip
  • {name}  The buyer’s first name
  • {fullname} The buyer’s full name, first and last
  • {user_email} The buyer’s email address
  • {billing_address} The buyer’s billing address
  • {city} The buyer’s city
  • {country} The buyer’s country
  • {tdate} The starting date of the trip
  • {date} The trip booking date
  • {traveler} The total number of traveler(s)
  • {child-traveler} The total number of child traveler(s)
  • {tprice} The trip price
  • {price} The total payment made of the booking
  • {total_cost} The total price of the booking
  • {due} The due balance
  • {sitename} Your site name
  • {booking_url} The trip booking link
  • {ip_address} The buyer’s IP Address
  • {booking_id} The booking order ID
  • {bank_details} Banks Accounts Details. This tag will be replaced with the bank details and sent to the customer receipt email when the Bank Transfer method has been chosen by the customer.
  • {check_payment_instruction} Instructions to make check payment.
  • {booking_details} The booking details: Booked trips, Extra Services, Traveller details etc
  • {traveler_data} The traveler details: Traveler details and Emergency Contact Details
  • {payment_method} Payment Method used to checkout.

Enable/Disable Email Templates #

You can toggle on Enable this template to send your personalized emails to your customers.

enable email template

Note: If you choose to disable the template, you will still have the option to customize and save the template as per your preferences. However, your changes will not be applied to the email.  Instead, the system will revert to the default email layout.