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Email Troubleshooting

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You might encounter situations where Admin or Enquiry notification emails are not being delivered to the user or the site admin while using the WP Travel Engine plugin. One common reason for this issue is that the PHP mail() function may be disabled or not supported by your hosting provider, which prevents WordPress from sending emails properly.

📔 Note: WP Travel Engine offers email templates; however, the ability to send these emails is managed by your hosting provider, not by WP Travel Engine itself.

Solution: #

  1. Check PHP Mail Functions: Ensure that your host has enabled PHP mail functions.
  2. SMTP Setup: To ensure smooth mail functionality, consider configuring SMTP using the FluentSMTP plugin. Their documentation provides step-by-step setup instructions.
  3. Contact Your Hosting Provider: If you encounter challenges with the above methods, it’s advisable to contact your hosting provider to resolve the issue.
  4. Plugin Conflict Check:
    • Deactivate all third-party plugins temporarily.
    • Activate only WP Travel Engine and its add-ons (for premium users).
    • Third-party plugin conflicts can often lead to unexpected site behavior.
    • For details, please refer to the guide on How to Check Plugin Conflicts in WordPress.
  5. Caching Issues: Sometimes, caching problems can also prevent email notifications. Try clearing your site’s cache to verify if this is the issue.
  6. Verify Email Addresses:
    • Ensure that the email addresses you’ve entered are correct.
    • Check the ‘Email Settings’ under Admin Dashboard > WP Travel Engine > Settings > Emails > Settings

7. Admin and Customer Notifications:

  • Admin Notification Emails: Ensure you have entered the correct email address to receive admin notifications (e.g., new bookings, payment updates).
  • Enquiry Notification Emails: Similarly, make sure the correct email address is entered to receive enquiry notifications (e.g., trip questions, booking inquiries).

8. Send Test Email:

  • This feature allows you to send a test email to verify that your email system is working properly before sending emails to actual customers.
    • Click the Send Test Email button.
    • Check your inbox for the test email.

(Note: After sending the test email and receiving a success message, please check your inbox. If your server is properly configured for email sending, you will receive the test email. If you still experience issues, the problem could be related to your server’s email configuration.)

Even after following these steps and ensuring all settings are correctly configured, the issue persists with the WP Travel Engine plugin. I recommend reaching out to the support team for further assistance.

Feel free to contact our support team for any other assistance.