{"id":2996,"date":"2022-11-15T07:29:43","date_gmt":"2022-11-15T07:29:43","guid":{"rendered":"https:\/\/docs.wptravelengine.com\/?post_type=docs&#038;p=2996"},"modified":"2022-11-15T07:35:30","modified_gmt":"2022-11-15T07:35:30","slug":"unable-to-login-into-your-account","status":"publish","type":"docs","link":"https:\/\/docs.wptravelengine.com\/article\/unable-to-login-into-your-account\/","title":{"rendered":"Unable to login into your account"},"content":{"rendered":"\n<p><strong>On our website, we have added a login protection plugin which blocks user from logging in for a certain period if multiple attempts are made with incorrect login credentials. <\/strong><\/p>\n\n\n\n<p>If you are unable to log in with the credentials emailed to you, please reset your password from here &#8211; <a href=\"https:\/\/wptravelengine.com\/my-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">My Account<\/a>.<\/p>\n\n\n\n<p>You will receive an email with the password reset instructions immediately or within a minute.<\/p>\n\n\n\n<p>Sometimes, the password reset email may land in your Spam\/Junk, Updates or Promotion folder. We recommend you check all the folders if you didn&#8217;t receive the email in your inbox directly.<\/p>\n\n\n\n<p><strong>To ensure our emails always reach your inbox, please whitelist support@wptravelengine.com in your email client.<\/strong><\/p>\n\n\n\n<p>If you are using Gmail, you can simply drag and drop our email to your inbox, as shown below, so all future emails directly land in your inbox.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1221\" height=\"364\" src=\"https:\/\/docs.wptravelengine.com\/wp-content\/uploads\/2022\/11\/whitelist-wte-support-email-1.gif\" alt=\"\" class=\"wp-image-2999\"\/><\/figure>\n\n\n\n<p>If you still face any issues, please contact our support <a href=\"https:\/\/wptravelengine.com\/support\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On our website, we have added a login protection plugin which blocks user from logging in for a certain period &hellip; <\/p>\n","protected":false},"author":7,"featured_media":0,"template":"","meta":{"_eb_attr":"","_eb_data_table":""},"doc_category":[84],"doc_tag":[],"_links":{"self":[{"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/docs\/2996"}],"collection":[{"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/users\/7"}],"version-history":[{"count":5,"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/docs\/2996\/revisions"}],"predecessor-version":[{"id":3004,"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/docs\/2996\/revisions\/3004"}],"wp:attachment":[{"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/media?parent=2996"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/doc_category?post=2996"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/docs.wptravelengine.com\/wp-json\/wp\/v2\/doc_tag?post=2996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}